White glass can occur due to improper use, such as:
► Lack of cleaning of the glass.
► Burning household rubbish and magazines, etc.
► Burning with non-approved fuel, including anthracite, coal, etc., which emits too much heat.
► Burning with pressure-treated wood or chipboard.
► Too much draught in the chimney. You can seek help from your chimney sweep or get advice and guidance from your retailer. Find your local retailer here ►
► Burning with an open ash pan. This allows false air to enter the combustion chamber, and the combustion will not be optimal.
If the glass becomes white and opaque and cannot be cleaned immediately, it may have sustained permanent damage. The glass in the wood-burning stove is a special ceramic glass that can withstand very high temperatures. However, at high temperatures, the glass is also very sensitive to chemicals. So if you burn magazines, newspapers, pressure-treated wood, etc., which contain various chemicals, there is a high risk of damaging the glass. This is not covered by the warranty.