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CONGRATULATIONS ON YOUR NEW HWAM BURNING STOVE.
HWAM products are all made with high-quality craftsmanship, manufactured from first-class material and subject to a thorough quality control process. Therefore, we are convinced that your new wood burning stove will perform smoothly for many years to come.
However, should a problem arise, then naturally we wish to give you the best possible service.
1. DURATION OF GUARANTEE
HWAM A/S offer an extended 5-year guarantee on the basic construction of the wood burning stove. The guarantee runs from the date of purchase. The basic construction includes metal parts, weldings, cast iron top plates and the steel construction of the combustion chamber door (normal consumable and movable parts like glass, gaskets and hinges not included).
For electronic components such as HWAM® SmartControl™ and the mechanical HWAM® Autopilot™ and HWAM A/S offer a 2-year guarantee. Specific spare parts around the combustion chamber carry a 6-month guarantee, exclusively against manufacturing defects.
2. EXTENT OF GUARANTEE AND CLAIMS
Claims can only be submitted in the country where the product was originally delivered. The right to submit claims is given to the first buyer of the product and cannot be handed over to a second party (except in situations with resale). All claims must be addressed directly to the retailer who sold the product, since HWAM A/S do not handle claims directly from the end-user.
The guarantee is always conditional on the presentation of the original invoice and documentation of the serial number. Pictures, whenever possible, will speed up the claim process. The guarantee runs from the date of purchase from the retailer.
Before you send your claim, you should inspect your HWAM wood burning stove for possible defects that you are able to rectify yourself. Please also check the user instructions. Should your claim or a service call prove to be unwarranted, then you will be invoiced for the associated costs.
Shipping or handling expenses, when returning a wood burning stove or parts from a wood burning stove for replacement or repair, are not covered by HWAM A/S unless they refer to an approved claim. For the purchase of normal consumable parts, HWAM A/S would of course be happy to make an offer.
3. LIMITATIONS & LOSS OF GUARANTEE
Certain parts on the wood burning stove are not covered by the guarantee.
This applies to the following:
The guarantee may be terminated if the wood burning stove is not maintained or operated according to the instructions.
Claims for damage to normal consumable parts are only accepted if it can be proved that the product was damaged when it arrived at the end-user. Picture documentation is required.
SKAMOLEX
Skamolex is a natural material that will expand during heating. As long as the Skamolex is placed correctly in the combustion chamber it is fully functional and will, despite any possible dents or thin craks, not weaken the performance of the wood-burning stove. Therefore, the 6-month guarantee is only valid upon detection of a manufacturing defect.
GLASS
If the glass turns out to be damaged upon receive of the wood burning stove, most likely it will be due to a rough transportation, and a claim must immediately be filed against the freight company. Damaged glass will not be recognised by HWAM A/S as a legitimate claim.
The glass in a HWAM wood burning stove is a special heat resistant ceramic glass that can endure very high temperatures. White or sooty glass will be a consequence of incorrect use of the wood burning stove and therefore not covered by the guarantee. Should a manufacturing defect appear in the glass we offer a 6- month guarantee. Possible defects such as e.g. a crack will show already after the first few lightings, and a claim must be submitted immediately to rely on the guarantee.
SURFACE TREATMENT
If the surface treatment is inadequate or tends to crack, this should become apparent already after the first few lightings. It could be clear cracks or even large flakes of paint peeling off. If the surface treatment peels off it is likely due to a manufacturing defect, and it is required that a claim is submitted immediately to make use of the guarantee. After more lightings the guarantee will have terminated, and a claim will be rejected.
SOAPSTONE & NATURAL STONE
The types of stone used for HWAM wood burning stoves is a natural material and therefore it is most likely to see a variation in both structure and colour. Such variation is not covered by the guarantee. However, should a crack or even a break in the stone show after a few lightings, then a claim must be submitted immediately to make use of the guarantee.
CERAMIC TILES
Any cracks or even a break in the ceramic tiles will show already after a few lightings and a claim must be submitted immediately to make use of the guarantee.
4. RETURN
If a wood burning stove or some of its parts are to be returned to HWAM A/S for repair under warranty, the extent of the repair must be evaluated together with the dealer to decide e.g. the return transport. HWAM A/S do not accept the return of the entire wood-burning stove if the actual part for repair is only a spare part that can easily be separated from the stove and returned individually.
5. SERVICE & MAINTENANCE
To ensure optimum performance of your new wood burning stove, always observe the maintenance and service instructions.
– 26.10.2018
Every HWAM wood-burning stove is tested to meet strict international standards for safety, efficiency, and environmental responsibility. On this page, you’ll find documentation and approvals that confirm our commitment to quality and compliance across global markets.
For detailed technical specifications, certifications, or test results, browse the available documentation or contact your local HWAM retailer.
A successful fire begins with the right setup. Using the correct type and size of kindling and firewood—and lighting it properly—ensures your HWAM stove reaches optimal temperature quickly and burns efficiently from the start. Follow these simple guidelines to get the most out of every fire.
HWAM stoves are designed to deliver air exactly where it’s needed for a fast, clean burn. As the user, your role is to light the fire correctly—this creates the ideal conditions to quickly reach the high temperatures required for optimal combustion.
Wood combustion is a natural process—but in a HWAM stove, it’s refined to perfection. Our stoves are engineered to manage the three stages of wood burning with exceptional efficiency: drying, gasification, and ignition of gases. The result? More heat from less wood, cleaner emissions, and a warmer home with minimal environmental impact.
Three elements must be present to start and maintain a fire:
If one of them is missing, the combustion process dies out.
For clean and complete combustion, three key elements are required:
When these conditions are met, efficient and environmentally friendly combustion occurs.
Phase 1: Ignition and Heating
Primary and secondary air is introduced. The primary air from beneath the fire accelerates combustion, quickly raising the temperature inside the chamber.
Phase 2: Gas Burning
As the wood releases gases, secondary and tertiary air is directed above the flames to ignite and burn these gases—producing clean, high-energy heat.
Phase 3: Charcoal Combustion
In the final stage, the airflow is reduced. The remaining embers receive just enough primary and secondary air to sustain high temperatures and ensure complete combustion.
When you choose a HWAM wood-burning stove, you’re investing in intelligent design that ensures optimal combustion every time you light a fire.
Every HWAM stove comes standard with HWAM® Autopilot™, a mechanical system that automatically regulates airflow for efficient, eco-friendly burning—without the need for manual adjustments.
Looking for even more control? HWAM® SmartControl™ is available as an optional upgrade on most models, giving you digital precision and effortless temperature management via your smartphone or tablet.
Easily update your HWAM wood-burning stove with the latest version of the IHS Insight™ program for Windows. If you’ve previously installed an older version, it will be automatically removed during the update.
Click below to download the updated software and follow the on-screen instructions to complete the process.
